Digital Transformation of Processes, Products and Services – eLearning
This activity is published by accountingcpd.
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This course will help you to lift the bonnet of the business and understand how it can be transformed through a detailed understanding of the processes, products and services that are an organisation's life blood. The course looks at digitising the finance function as well as looking at how digital transformation can help improve how you serve and interact with your customers. Finally, you can explore new business models and find out how they can help your organisation increase customer engagement and boost market share and profitability.
Upon satisfactory completion of this activity you will be able to:
•Understand the importance of digitising internal processes for improving organisational operations.
•Recognise the risks involved in digital transformation.
•Understand the ways in which digital technology can help you gain a better understanding of your customers and how this can lead to more successful products and services.
•Understand the ways digital technology can be used to create highly engaged customers, increasing market share and profitability.
Explore organisational processes, products and services to understand how your organisation could achieve operational efficiency and effectiveness gains while also delivering improved value to customers via digital transformation.
No materials distributed.
No assessments required.
Topic: Business Mindset
Sub-Topic: Information & Communication Technology, Negotiation
Proficiency Level: Intermediate
CPD: Upto 4 hours