Emotional Intelligence – eLearning
This activity is published by accountingcpd.
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Emotional Intelligence (EI) is vital for developing meaningful professional relationships. This course helps you develop your EI skills by exploring what EI involves and the role it plays in understanding emotions and building rapport to develop stronger relationships.
This course will guide you through the basics of EI and identify the role your emotions have on your performance. It looks at how you can improve your EI through self-awareness and self-reflection. Once we have a better understanding of ourselves, we can understand the emotions and build rapport with those around us, helping to create and sustain professional relationships.
Upon satisfactory completion of this activity you will be able to:
•Understand the basics of emotional intelligence (EI) and its importance in your role as an accountant.
•Understand the importance of self-awareness and self-reflection and the benefits these can have on your performance.
•Identify the difference between thoughts, emotions and moods.
•Understand the importance of building rapport when developing relationships.
•Understand the importance of empathy and how to use it in a professional environment.
People with high levels of emotional intelligence are able to build trust, confidence and stronger professional relationships enabling them to be continuously effective.
No materials distributed.
No assessments required.
Topic: People & Leadership
Sub-Topic: Personal Effectiveness
Proficiency Level: Intermediate
CPD: Upto 4 hours