Interaction Essentials for Leaders - eLearning

This activity is presented by Development Dimensions International.

This course teaches learners how to get results through people. It will help you build strong working relationships and enhance the efficiency and effectiveness of your interactions.


Little work gets done alone. Great leadership and effective collaboration depends largely on interactions people have every day—with managers, employees, shareholders, customers, suppliers and others. From this fact emerges a more basic question: What leads to successful conversations?

The answer, based on extensive research over the last four decades, lies in a set of fundamental skills and behaviours—required of everyone at any level, regardless of the business situation, goal or culture—that DDI call the Interaction Essentials.

In this course, you will learn when and how to use interpersonal skills to prepare for, lead and participate in a variety of interactions that are critical to accomplishing work goals.

This online course simulates a day in the life of a typical leader. Learners assume the role of the leader and interact with their manager, peers, and direct reports as they navigate through the course learning and practicing effective interaction skills.

Learning Outcomes

On successful completion of this activity you will be able to:
  • Evaluate your use of key leadership behaviours and identify your strengths and areas for development.
  • Use the interaction process to achieve business objectives and enhance working relationships.
  • Use a technique – STAR (Situation, Task, Action, Results) – to provide meaningful, supportive feedback.


The communication framework covered in this online module will help you build stronger relationships with peers and team members and even outside work with family, friends and the community.


Topic: People & Leadership

Sub-Topic: Personal Effectiveness

Format: eLearning

Proficiency Level: Foundation, Intermediate, Advanced

CPD: Upto 2 hours