Managing Conflict - eLearning

This activity is published by accountingcpd.

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This course will help you recognise conflict through understanding the associated behaviours and emotions. Discover various mechanisms, strategies, and emotional management techniques you can use to successfully overcome conflict in your finance team.

Whether working in audit, or simply managing the annual budget process, conflict is an unfortunate fact of life for the finance professional. It is only by understanding the underlying mechanisms that cause conflict in the first place that we can identify the best approach to overcome it, and return to a more efficient working environment.

This course explores why conflict arises and how emotions, feedback and personality contribute to conflict. Discover how to analyse conflict and manage emotions to overcome issues and promote harmony within your finance team.

Upon satisfactory completion of this activity, you will be able to:

  • Understand the factors that contribute to conflict and how you can deal with it
  • Deliver constructive feedback
  • Identify the symptoms and indicators of conflict amongst individuals and teams
  • Manage emotions and overcome conflict
  • Deal with conflict in your finance team

Knowing how damaging unresolved workplace conflict can be, this course will provide insights into why conflict and unacceptable behaviours occur. Gain the knowledge and techniques required to manage conflict and deal with difficult behaviours.

Self-paced Learning

Ben Rawal
Ben is a Director and Lead Consultant with Soft Skills, a business providing leadership development, team dynamics improvement, and emotional intelligence services for accounting and finance professionals. He is a chartered accountant (FCCA) and has an MBA from Warwick Business School.



Topic: People & Leadership

Sub-Topic: Personal Effectiveness

Format: eLearning

Proficiency Level: Foundation, Intermediate, Advanced

CPD: Upto 4 hours