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Managing Difficult Conversations


This activity is presented by McPhee Andrewartha. It provides participants with a proven method of successfully managing difficult conversations. Engages participants in accessing their strengths to better influence various kinds of difficult personalities.

Content Description:

This module is designed by Graham Andrewartha , a Director and Partner of McPhee Andrewartha. He is a Leadership coach, Psychologist, Adjunct Research Fellow UniSA, co-author of Developing management skills and author of Be understood or be overlooked. With years of experience both nationally and internationally Graham has proven his skills in developing individual, team, and organisational leadership capacity, especially in regards to managing conflict.
The module includes the following sessions:

• WHY WE FIND DIFFICULT CONVERSATIONS SO DIFFICULT: An examination of organisational and personal difficulties in managing such conversations.
• PREPARE yourself out first and plan what you want to achieve: Introduction to the INFLUENCE DIMENSIONS communication process and the preparation process.
• HARNESS your unique skills and cleverly use the context to your advantage.
• INFLUENCE the conversation with subtle skill: The 6 ways to be understood and guide the conversation.
• FOCUS on what is crucial for the other person and for you: How to keep on track and in charge.
• TEST out the sustainability of the result: How to follow up and embed the message.
• CONCLUSION

Learning Outcomes:

1. Understand and address your own resistance to initiating or participating in difficult conversations.
2. Know how to set up the conversation in order to maximise success.
3. Learn and apply many proven techniques for achieving your goals.
4. Understand your own unique communication style.
5. Rapidly identify others’ style and use that to build trust and connection.
6. Know when to take time out or quit during a conversation.
7. Learn how to mirror verbal and non verbal communication to build understanding.
8. Build in follow up and embed any agreements.

Benefits:

You will become much more comfortable with these scenarios and more confident in your competence.You will experience how conflict is actually a powerful learning opportunity for both parties.


Written by Graham Andrewartha , a Director and Partner of McPhee Andrewartha. He is a Leadership coach, Psychologist, Adjunct Research Fellow UniSA, co-author of Developing management skills and author of Be understood or be overlooked. With years of experience both nationally and internationally Graham has proven his skills in developing individual, team, and organisational leadership capacity, especially in regards to managing conflict.

EVENT DETAILS


Topic: People & Leadership

Sub-Topic: Leadership, Personal Effectiveness, Talent Management

Format: Self-paced

Proficiency Level: All

CPD: 5 hours