Building Sustainable Practices: Rethinking Capacity, Talent and Performance, a webinar series for Smaller Practices

Next Session - Wednesday, 25 November 2026 - Creating capacity by design – client selection and pricing

Many smaller practices try to solve capacity challenges by adding people, outsourcing or investing in technology. But one of the most powerful — and often overlooked — levers sits much earlier: the clients you choose to work with, and how you price the work you do.

This session explores how capacity is shaped by commercial decisions, not just operational ones. We’ll look at how legacy clients, under-priced work and unclear scope quietly consume time, energy and focus — often without delivering proportional value.

You’ll be encouraged to take a more intentional approach to client selection and pricing, moving from reactive decision-making to clear, strategic choices that align with your firm’s goals. We’ll also explore how stronger boundaries, clearer expectations and more confident pricing conversations can help protect your team while improving sustainability.

Designed for partners and practice leaders, this session will shift how you think about capacity — from something you manage at the delivery stage, to something you design through the decisions you make about your clients, your pricing and the work you accept
 

Upcoming Sessions:

• Wednesday, 2 December 2026 - Good Mental Health in the Workplace: Building Boundaries, Capability and a Supportive Culture
• NEW DATE - Thursday, 10 December 2026 - Leveraging the new CA pathways to attract diverse talent