Building trust for finance professionals (Australia)

Building a solid foundation of trust with your clients and colleagues is arguably one of the most important skills for a finance professional.

In this micro course, you will discover why trust is so important, how to build and maintain trust and what do when something goes wrong, and trust is broken.  

Key benefits of attending this micro course include: 

• Become a trusted partner, to better meet your clients' needs  
• Becoming a trusted partner can help to expand your career and increase your business opportunities 
• Equip you with the skills to act quickly and positively to address a breach of trust to recover lost trust. 

By completing this micro course, you’ll be able to: 

• Describe the importance of trust at an individual and organisational level 
• Explain the actions that build or undermine trust 
• Identify and respond to breakdowns in trust 
• Understand how to work with an untrustworthy person.