Holding difficult conversations

When you need to deliver bad news, confront a problem or negotiate with an emotional person, you need some techniques in your toolbox to control the situation, manage the conversation and steer it towards the outcome you want. We will look at de-escalation, trust building and assertive language to lead difficult situations.

This course will help you:

• Learn effective strategies to de-escalate tense situations, reducing emotional intensity and creating a positive environment for addressing challenging conversations and fostering collaboration.
• Acquire practical methods to prepare for difficult conversations, ensuring participants enter discussions equipped with the necessary information and mindset.
• Apply effective techniques to control and navigate sensitive discussions and steer conversations towards desired outcomes while 

Benefits
This course will enable you to:

• Be better prepared to handle difficult conversations
• Be equipped with techniques and ideas to manage emotions and threats
• Be able to steer rather than react in confrontation