Global listening leader: Listening as a strategic tool for finance professionals

Communication is 50% speaking and 50% listening. Yet only 2% of workplace professionals understand how to listen at work.

When you notice what is NOT said, you can discover hidden issues relating to compliance, unhappy employees, dissatisfied customers and unlock professional and organisational growth opportunities.

During this session, you will understand the most common workplace barriers to listening, practical ways to overcome the four most common barriers and how to apply these techniques before, during, and after your meeting.

When you listen well at work, meetings will take less energy and effort, you will hear things you may have missed in the past, you will have fewer meetings and the meetings you attend will be shorter.

This session will enable you to:

• Unlock organisational and professional growth opportunities and have a bigger impact at work
• Discover hidden organisational and performance issues faster
• Anticipate performance barriers before they arise and reduce the operating costs within an organisation

When you understand the neuroscience of listening and the difference between speaking, listening and thinking speeds, you can ask shorter and more impactful questions.

You will approach meetings with greater confidence with the knowledge that no matter the topic, you will be equipped with the techniques to create a powerful and impactful outcome for you, the meeting participants, and their stakeholders.

Learning outcomes

Upon satisfactory completion of this session, participants will be able to

• Listening to increase the impact for you, your team, organization and its stakeholder
• Apply the techniques to ensure you can listen to what’s said and NOT said
• Discover the difference between what is said, thought and meant.