Holding difficult conversations

This course will help you:

• Learn effective strategies to de-escalate tense situations, reducing emotional intensity and creating a positive environment for addressing challenging conversations and fostering collaboration.
• Acquire practical methods to prepare for difficult conversations, ensuring participants enter discussions equipped with the necessary information and mindset.
• Apply effective techniques to control and navigate sensitive discussions and steer conversations towards desired outcomes while

Learning outcomes

Upon satisfactory completion of this session, participants will be able to:

• Better understand what others will need in order to deescalate or cooperate in a difficult conversation
• Know how to prepare for a difficult conversation
• Be able to use techniques to control and steer a sensitive conversation

Benefits 

This course will enable you to:

• Be better prepared to handle difficult conversations
• Be equipped with techniques and ideas to manage emotions and threats
• Be able to steer rather than react in confrontation