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- Listening to clients: Building stronger relationships (AU)
$72.73
non-member : $90.91
Description
Understanding clients’ needs in complex, collaborative and constrained environments can be problematic if you listen for what they have said rather than what they think and mean.
Active listeners notice what’s said, Deep listeners explore what isn’t said.
By anticipating and avoiding frustrating and disjointed briefing meetings, misunderstandings, rework, rebrief, and overruns of scope, time, or budgets, you will build stronger relationships; your work will make a more sustainable impact and amplify your reputation.
Listening takes place before, during and after the client brief.
Benefits
This session will enable you to:
- Understand the importance of being a finance AND process expert
- The four questions you should explore in every client meeting
- Understand what the client heard rather than what you said
Learning outcomes
Upon satisfactory completion of this session, participants will be able to:
- Shorten your client meetings
- Reduce rework and unpaid project scope creep
- Increase the quality and impact of your work