Work smarter, not harder – Scope stretch

This session outlines strategies for identifying, communicating, and managing scope stretch effectively, including setting clear expectations, reviewing engagement letters, and implementing additional work orders to ensure fair compensation for extra work. 

This session will enable you to: 

• Better Client Management: Learn to handle extra client requests efficiently and ensure fair compensation. 
• Increase Profitability: Control project costs and bill for additional work effectively. 
• Improve Communication: Enhance clarity and reduce misunderstandings with clients and team members.  

Upon satisfactory completion of this session, participants will be able to:

• Identify Scope Stretch: Recognize when client demands exceed the agreed scope. 
• Implement Effective Strategies: Apply methods to minimize and manage scope stretch.
• Communicate Clearly: Improve dialogue with clients about additional work and its costs.
• Set and Enforce Boundaries: Establish clear project boundaries and expectations from the start.

Explore other Digital on Demand sessions by Brad Turville: 

• Advisory essentials for success 
• Start with your existing clients – driving firm growth 
• Business development activities for accountants 
• Work smarter, not harder – Optimising partner time 
• Work smarter, not harder – Strategic planning